This is an operational based service that delivers monitoring, security and Australian based IT support. The service is delivered against a set, documented IT environment with up-time based SLA's. Operational procedures are also implemented here to match your company procedures (i.e new staff member setup or security rights change requests). We delivery this service using an integrated RMM (Remote Monitoring & Management) platform which provides information regarding configuration, uptime and security. The Security module includes AntiVirus and Malware status, patch status and optional reporting and filtering of web activity. Combined with our local IT Support, this service provides a level of monitoring and security that is well above the  norm for Australian businesses.

Our vCIO service performs the same functions as a conventional CIO on a shared basis. These duties include formulating strategic IT goals, planning the IT budget, analyzing and reworking business processes, vendor & supplier contract management and facilitating technology changes. The vCIO role helps our customers maintain their IT infrastructure -- keeping the lights on -- but can also provide more-forward looking services. For example, a vCIO can work with customers to plan a technology roadmap, identify opportunities to use new technology tools. If your business lacks an internal IT department or has a very limited IT staff, it can help to grant wider decision-making authority and technology deployment responsibilities to the vCIO. The main difference between the vCIO function and other technical advisory services is that the vCIO takes a broader view, focusing on business and IT alignment.

While Professional Services are based on the delivery of a particular outcome by Orstead, our Staffing & Resources area deliver qualified individuals to your business. Unlike dedicated recruitment firms, we work with you from the very beginning to define requirements, bringing actual, real world Technical and IT Management experience to the table. We then utilize our extensive industry contacts (built up over 14 years) to help you find the best candidates.

This new service is available directly to customers or on a shared/advisory model to recruitment firms that require some extra, specific technical knowledge when evaluating candidates. 

Feel free to get in touch for a no obligation discussion about your business's IT requirements, email sales@orstead.com.au to arrange a call.