IT SUPPORT - DETAILS
Our Service Desk is located in Sydney, Australia and provides quick, no fuss access to qualified IT Support personal. High priority requests are dealt with immediately and where possible, resolved during the initial call. The Service Desk operates between 8:30am and 5:30pm Monday to Friday (AEST) with 24 Hour Support available as an extra option. All Support jobs are ticketed and tracked to completion, with an End of Month summary provided to management.
Contact Options - The Service Desk can be contacted by:
Email - Dedicated Support Inbox
Telephone - National 1300 Number
Online - Direct access to ticketing System
Operating Hours are 8:30am to 5:30pm (AEST) Business Day's with 24 Support available as an option.
Ticketing and Tracking - All Support jobs are entered into our online Ticketing System which is also available for clients to view. All jobs are numbered, assigned a priority and tracked to completion.
Reporting - Individual ticket information is sent to the requester to allow them to track the status of a job. Team Leaders and Managers can also be set to automatically receive this information. At the end of each month, a summary is sent to the designated Managers which provides an easy to read summary of all activity for the month.