Orstead’s outsourcing services deliver expertise not otherwise available to your business. They expand your technical capabilities, available resources and management systems increasing the performance of your business. Flexible delivery options allow you to tailor a support solution that bests suits your business needs. We are more than happy to discuss all the options available to you to make sure your outsourcing solution delivers exactly what you need.

Our IT Support & Help Desk service delivers a business critical service to our clients. We are continually working to develop and deliver a Help Desk that is equipped with the infrastructure, the methodologies, the processes and procedures, the management and the skilled technicians to ensure we meet your business IT support needs. Close interaction with your business allows us to provide you with expertise and information to reduce your business costs, increase efficiency, and highlight emerging issues or opportunities for leverage into the future.

The majority of your IT support calls are resolved by our locally based technicians then and there on your first call. As a client of Orstead you have your own Account Manager who is accountable to you in ensuring that every support call is resolved, and to your complete satisfaction. You have full access to our Issue Resolution system that tracks and manages all of your support issues.

As part of our IT Support & Help Desk service we are able to supply you with detailed reporting and regular reviews investigating issue resolution rates, support cost drivers, employee feedback, emerging issues and potential future IT strengths and weakness. The support information we collect for you is valuable input into your IT strategy and we work with you to ensure we deliver all the information your business needs.

Our flexible and cost effective service allows you to define the level of support you require in order for you to achieve your company’s IT support goals and objectives. One of our consultants will be more than happy to discuss your options and goals with you to ensure you get the best fit possible. Being flexible means you can change the service you engage as your business grows.

Our Monitoring service provides continual monitoring of your network, immediately notifying our operations centre of any issues. These issues are logged and tracked in our issues resolution system. You are then contacted and a detailed report is sent describing the issue, its severity and implications.

The standard Monitoring service includes the following;

Our Maintenance & Security service is designed to keep your network and servers operating at peak performance. This service is offered at a fixed monthly cost, making sure both your infrastructure and your accounting deliver as promised.

In designing a solution that best suits your business we discuss with you what systems you need us to manage and what tasks need to be performed when.

As part of our standard service we carry out the following:

As part of our advanced service we carry out the standard service tasks above, plus the following:

* Hardening Testing - we use industry best practice security software to probe your network and servers for any vulnerabilities. This service achieves a high level of pre-emptive security, identifying potential vulnerabilities that may be exploited in the future.

Network Maintenance & Management Report
Each time a task is completed we document the task, the outcomes and any implications. All of this information is presented to you once a month in your Network Maintenance & Management report. Orstead make sure you are always fully informed of the current state of your systems and the implications of any emerging or future issues.

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Our Network Design & Installation service delivers the best technical solution for your business requirements. At Orstead we use the Prince2 project management methodology, an internationally recognized project management method, to ensure we deliver your solution on time, within budget, to agreed quality and to your business requirements.

Some of the key benefits include;

Applications, hardware and other systems are available to expand you business capabilities, deliver competitive advantage and increase your business performance. Our Systems Integration service makes sure you can take full advantage of new technology, integrating it into your business whilst protecting the performance of your existing infrastructure and helping you to manage the business processes change through your organization.

Some of the key benefits include;

At Orstead we are happy to purchase hardware, software and licenses on your behalf. We have the expertise to research and confirm the required specification. We understand your technical, business and strategic requirements and will source the products that best fit your business.

Our volume purchases allow us to offer you competitive prices and substantial savings through our vendor partners. Contact your Orstead Account Manager or speak to one of our consultants to find out what we can offer you. Purchasing through our procurement process ensures you meet all technical requirements and at the best possible deal.